Welcome to my digital notebook.
This is (roughly) my digital zettelkasten, a collection of interlinked atomic notes about anything that interests me. In general, they will talk about strategy, research, UX, product development, learning, and knowledge management, but might stray pretty far afield from that sometimes.
Consider this my "digital garden." It's hobby work. I collect ideas that I am interested in, and I try to cultivate them as best I can. (Not sure where to get started? Try the _Index).
Recently Added
Personas Alone Can't Help Teams Achieve Empathy
Personas are often cited as helping design teams build empathy for their users. However, empathy requires concerted effort to see the world through another's eyes.
Personalization Makes Demographics Obsolete
The ability to tailor content to individual users makes demographic targeting unnecessary in digital environments.
Permanent Notes Develop New Ideas
Permanent notes are used to help articulate and develop new thoughts.
Permanent Notes Are Permanently Useful, Not Permanently Unchanging
Permanent notes do not need to be permanently unchanging. But they should be permanently useful.
People Fill Information Gaps with Assumptions
When people receive incomplete information they make assumptions to satisfy the gap.
People Cope Rather than Optimize
Contrary to some economists do not seek to rationally optimize their circumstances. Rather, they are primed to cope.
People Can't Be Reduced to Computational Processes
The rise of computing has given us new metaphors for cognition. But, these metaphors are inadequate to describe the complexity of human beings.
Our Vision of the Future Is Always Constrained by Our View of the Past.
Our understanding and interpretation of the past obscures our ability to recognize and interpret signals of the future.
Our Models for Understanding Dynamic Situation Should Undergo Constant Revision.
By the time we build a mental model of a dynamic or volatile situations, it is probably out of date.
Orientational Metaphors Organize Concepts Relationally
An orientational metaphor leverages concepts of space to make abstract concepts more legible.