Welcome to my digital notebook.

This is (roughly) my digital zettelkasten, a collection of interlinked atomic notes about anything that interests me. In general, they will talk about strategy, research, UX, product development, learning, and knowledge management, but might stray pretty far afield from that sometimes.

Consider this my "digital garden." It's hobby work. I collect ideas that I am interested in, and I try to cultivate them as best I can. (Not sure where to get started? Try the _Index).

Recently Added

Organizations that Depend on Tolerability Are Ripe for Disruption.

Customers will only put up with tolerable features until an alternative presents itself.

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Organizations Should Align Around a Clear Strategic Focus

A clear strategic focus enables organizations to adapt quickly without losing cohesion.

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Organizations Have Become Primarily Focused on Short-Term Results

A change in perception about the role of business in our society motivates organizations to optimize for the short-term rather than longevity and sustainability.

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Optimize to Be Wrong, Not Right

Organizations should optimize to invalidate as many bad ideas as they can as quickly as they can rather than trying to prove themselves right.

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Only Abductive Reasoning Can Produce New Ideas (Peirce)

CS Peirce argued that only non-linear, abductive thinking that begins without preconception can generate novel insights.

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Omit Needless Demographic Information when Creating Personas

Demographic information is largely unnecessary for user personas. In some cases, it may even provoke anti-empathy.

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Objectivism Assumes a Concrete, Knowable World

Objectivism assumes a concrete, objective reality that can only be ascertained through scientific judgment and measurement.

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Novel Metaphors Create Novel Ways of Thinking

An imaginative or novel metaphor can facilitate thinking about old ideas in new ways.

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Narratives Should Be Credible and Coherent but Not Necessarily True

For a narrative to resonate, it needs to be credible and coherent but not necessarily true. A narrative can convey useful information without being literally factual.

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Narratives Generate Real-World Effects.

Because narratives affect interpretation and expectations, they inform action and thereby have real-world effects.

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