Welcome to my digital notebook.

This is (roughly) my digital zettelkasten, a collection of interlinked atomic notes about anything that interests me. In general, they will talk about strategy, research, UX, product development, learning, and knowledge management, but might stray pretty far afield from that sometimes.

Consider this my "digital garden." It's hobby work. I collect ideas that I am interested in, and I try to cultivate them as best I can. (Not sure where to get started? Try the _Index).

Recently Added

Digital Businesses Are Evaluated Across Industries

Customers don't evaluate a company's digital experience against its direct competitors alone.

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Different Kinds of Zettelkasten Notes

A rough taxonomy of zettelkasten notes, including fleeting, literature, permanent, and project notes.

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Different Kinds of Uncertainty

There are different varieties of uncertainty; the way we resolve uncertainty depends on the kind of uncertainty we experience.

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Different Forms of Empathy

Empathy is a multifaceted concept and is often applied reductively in fields like design and UX.

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Dialogue Illustrates the Nature of the Character

In fiction, use dialogue including voice and diction to reveal character and provoke dramatic questions.

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Desire for Certainty Biases Organizations to Pursue Savings Rather than Gains

Gains are more difficult to predict than cost reductions. Because of this, organizations tend to be biased toward cost-savings measures over new opportunities.

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Design Thinking Promotes Superficial Ways of Knowing

Design thinking privileges a novice mind and encourages only a superficial level of knowledge.

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Design Environments to Facilitate Behaviours

Focusing on environment design may be a more effective way to support behaviours rather than relying on willpower.

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Democratize User Research to Scale User Research

In large organizations demand for research can outstrip capacity. Empowering non-researchers to perform (some) research tasks can help manage scale.

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Decontextualize Ideas to Make Them New

Pulling ideas out of context fosters new perspectives.

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