Welcome to my digital notebook.

This is (roughly) my digital zettelkasten, a collection of interlinked atomic notes about anything that interests me. In general, they will talk about strategy, research, UX, product development, learning, and knowledge management, but might stray pretty far afield from that sometimes.

Consider this my "digital garden." It's hobby work. I collect ideas that I am interested in, and I try to cultivate them as best I can. (Not sure where to get started? Try the Contents).

Recently Added

Vague Language Signals Imprecise Thinking

Imprecise language suggests that the thinking behind it is similarly imprecise.

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Users' Perception of Frequently Used Applications Declines over Time

A user's perception of an application they use frequently degrades over time if the application itself remains static.

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Users Engage with a Product or Service to Fulfill some Fundamental Need or Job

The jobs-to-be-done framework focuses design and product development on identifying and satisfying user jobs.

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User Research Teams Should Act as Organizational Multipliers

Effective user research should serve to amplify the ability of cross-functional teams to understand users and their contexts.

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User Personas Communicate Research About Users

A user persona is a research artifact describing patterns of behaviour, needs, and attributes of users.

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User Experience Is only as Good as the Action It Enables

A good user experience should be an ethical user experience and not enable bad behaviour by the user.

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Use Prototypes to Test Refined Ideas

Rushing to test a prototype too soon can lead to polishing a concept that actually won't solve the root problem. Use prototypes to test refined ideas, not raw ideas.

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Use Language with Necessity

Extraneous, unnecessary words and phrases impose a cost on the audience.

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Use JTBD Stories to Foreground the Context in Which a Solution Is Required

The jobs-to-be-done story format puts the emphasis on the situation in which the solution is required.

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UX Researchers Should Care About Strength of Evidence

Researchers may collect good data and bad data. They must be mindful that data is both valid and reliable.

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