Welcome to my digital notebook.

This is (roughly) my digital zettelkasten, a collection of interlinked atomic notes about anything that interests me. In general, they will talk about strategy, research, UX, product development, learning, and knowledge management, but might stray pretty far afield from that sometimes.

Consider this my "digital garden." It's hobby work. I collect ideas that I am interested in, and I try to cultivate them as best I can. (Not sure where to get started? Try the _Index).

Recently Added

Users' Perception of Frequently Used Applications Declines over Time

A user's perception of an application they use frequently degrades over time if the application itself remains static.

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User Research Teams Should Act as Organizational Multipliers

Effective user research should serve to amplify the ability of cross-functional teams to understand users and their contexts.

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User Experience Is only as Good as the Action It Enables

A good user experience should be an ethical user experience and not enable bad behaviour by the user.

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Use Language with Necessity

Extraneous, unnecessary words and phrases impose a cost on the audience.

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Use JTBD Stories to Foreground the Context in Which a Solution Is Required

The jobs-to-be-done story format puts the emphasis on the situation in which the solution is required.

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UX Researchers Should Care About Strength of Evidence

Researchers may collect good data and bad data. They must be mindful that data is both valid and reliable.

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UX Research Activities by Product Lifecycle

An outline of different UX research activities organized against a typical product lifecycle.

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Traditional Product Roadmaps Encourage Confirmation Bias

The effort and cost required to build a product road map incentivizes organizations to seek out justification for its assumptions.

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Tom Brady Principle

Promoting top performers to management role can limit organizational effectiveness.

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Three Types of Personas - Lightweight, Qualitative, and Statistical

In general, there are three types of personas. These are proto-personas, qualitative perosnas, and statistical or mixed-methods personas.

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