Involve Delivery Teams in Product Discovery

A common error committed by product organizations, Marty Cagan writes, is to separate discovery efforts from delivery efforts. Separating discovery and delivery into two activities occurs sometimes where the product leader believes it is their job to define "the requirements" to an implementation team. Not only does this create the risk of lost knowledge, but it can be damaging to morale insofar as it will make the delivery team feel "like mercenaries" who have little stake in the product being developed. Over the long-term, Cagan says, the make-up of the team will begin to self-select toward people who are willing to work this way, and may therefore be less effective than a truly invested team.

Cagan suggests that this is part of why specialized innovation teams so often fail. See Integrate innovation functions with the broader organization. Likely, this separation also dillutes the team's sense of the strategic focus, or at least the rationale and logic behind it; there will be less of a shared sense of narrative.


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Citations

Cagan, Marty. “Discovery - Delivery.” Silicon Valley Product Group (blog), October 30, 2020. https://svpg.com/discovery-delivery/.


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