Muller - The Tyranny of Metrics


We’ve come to accept prima facie that quantitative Measurement MOC of our activities is a positive good; however, measurement can be counterproductive or misleading in a number of different ways. We assume that quantitative measurement is more objective and scientific than qualitative judgment. But, the measures we choose to use are themselves the result of human choice. Moreover, metric fixation comes at a cost: in addition to the resources required to correct and manage data, the distillation of information into numbers is a kind of lossy compression. Perhaps most importantly, measuring performance and work alters our relationship to our work, and directs human behaviour in ways that may be harmful to ourselves and our society.




Muller, Jerry Z. The Tyranny of Metrics. Princeton: Princeton University Press, 2018.