Processes are always based on the past, never the future. If we adhere too narrowly to a defined process, it may prevent us from moving forward in the way need to. This is especially challenging in novel, changing situations. The more uncertainty we face, the more tightly we cling to what's familiar and comfortable. But we must take care that the process doesn't become the end in itself. The process is a means to the end. And if it will no longer serve, it should be revised.
- Our models for understanding dynamic situation should undergo constant revision.
- Our vision of the future is always constrained by our view of the past.