User Experience Is only as Good as the Action It Enables

Discussions of "good" experiences often center around how easy a task or job is to complete for the end user. But designers may be called upon to enable behaviours or actions that are not in the best interest of the user or society more broadly. A design may enable an action that is morally or ethically questionable, or that contributes to social ills. Erika Hall proposes that designers need to reconsider their idea of "good" to consider the consequences of their designs against broader definitions of value.


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Citations

Hall, Erika. “Thinking in Triplicate.” Medium, April 30, 2020. https://medium.com/mule-design/a-three-part-plan-to-save-the-world-98653a20a12f.


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