How to improve your intuition

Intuition is incredibly valuable: it’s the source of unique insight and can give us a nudge down innovative paths of discovery. Intuition often comes to us unpredictably, as a gut feeling or a vague hunch. But it is possible to hone our intuition.

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My personal knowledge management system

We’re exposed to more information more quickly than ever before. It’s important to have a way to not only manage all that knowledge, but to turn it into something meaningful. Here’s how I do it.

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How many interviews?

User researchers performing qualitative research often field questions about their sample sizes. Can you really make decisions after interviewing 5 or 10 users? It depends.

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Quantifying the work changes the work

When we try to reduce our efforts down to the bare numbers, we transform our relationship to the work. What do we lose in the compression?

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It’s not about what customers say they want.

Whether you do user research, customer research, market research, product research, it’s never been about getting customers to just tell you want they want.

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How does your garden grow?

If you take good care of it, your website can be a well-maintained digital garden. But without the right plan and regular maintenance, you’ll soon have to deal with weeds—or worse.

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Oh the humanities! A review of Narrative Economics

Robert Shiller's book Narrative Economics adopts metaphors of contagion to unpack how stories spread and ultimately influence economic decisions and events. But this metaphor sits uneasily against his book's other major intervention, which is to consider the power of story and metaphor to begin with.

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Progressive summarization for UX research

We’re exposed to more information more quickly than ever before. It’s important to have a way to not only manage all that knowledge, but to turn it into something meaningful. Here’s how I do it.

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Get a job (to be done)

The jobs to be done framework can be a valuable tool for understanding and articulating customer or user needs. But it’s also the source of much confusion and misunderstanding. It doesn’t need to be so hard.

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More than meets the eye: On digital transformation

Reviewing Sunil Gupta’s _Driving Digital Strategy_

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